Doctor-patient communication: A review of the literature
L.M.L. Ong, J.C.J.M. de Haes, A.M. Hoos, F.B. Lammes, Doctor-patient communication: A review of the literature, Social Science & Medicine, Volume 40, Issue 7, April 1995, Pages 903-918, ISSN 0277-9536, 10.1016/0277-9536(94)00155-M.
(http://www.sciencedirect.com/science/article/pii/027795369400155M)
Keywords: doctor-patient communication; purposes of communication; interaction analysis systems; communicative behaviors; patient outcomes
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